Privacy
Your privacy is very important to us, that’s why we will never release your personal details to any company outside Spiderbolt for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
Please note that you do not have to provide any information to use this website, but if you do choose to shop as a guest user you will not be able to access certain sections or facilities within the site; for example, you will not be able to view your order history, nor will you be able to save your personal details. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.
Shopping
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
- To process your order
- For statistical purposes to improve this website and the service we offer
- To administer this website.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled to do so.
Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track users’ movement around the website and from page to page, we use this information to see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.
Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found here.
You can find out more about Google’s position on privacy as regards its analytics service here.
Contact
If you submit an enquiry through our contact form, that enquiry will be emailed to a mailbox monitored by employees of Spiderbolt, the email is then stored securely on our email server which enables us to respond to your enquiry.
Your Data
You have the right to access, update and delete your personal information.
You retain all rights to your personal information and data and can access it at any time. Spiderbolt will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.
It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.
If you would like to access your personal data or know what data Spiderbolt holds about you, please contact us using the details below:
Email: dave.clewer@csy.co.uk
Write to us at: Spiderbolt, 9-10 Chase Park, Nottingham, NG2 4GT
We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days
